Warranty & Guarantee

At Northaire, we build the Go to last and we stand behind every unit. If something goes wrong, you'll deal with a real team of humans. Here's exactly what you're covered for.

Your coverage starts on your date of purchase, and your order number is your proof of purchase.

✓ Standard Limited Warranty — 12 Months

Included free with every Northaire Go.

Your device is covered for 12 months from the date of purchase against defects in materials and workmanship. If your unit is defective, we'll repair or replace it at no charge.

✓ 3-Year Total Protection — 36 Months

Added at checkout, or included free with the 3-Device bundle.

Everything in the Standard Warranty, extended to a full 3 years — plus two things normal warranties leave out:

  • Battery replacement — if the rechargeable battery loses its ability to hold a proper charge, we'll replace the unit.
  • Accidental damage — drops and everyday mishaps are covered.

Not sure which one you have? It's listed in the email you were sent after purchasing.

What's Covered

  • Defects in materials and workmanship
  • Failure to power on, charge, or run a cycle under normal use
  • Battery that won't hold a charge (3-Year Total Protection)
  • Accidental drops and damage (3-Year Total Protection)

What's Not Covered

  • Misuse, or use outside the instructions in the User Guide
  • Water damage or use in wet/outdoor conditions (the Go is for indoor, dry use only)
  • Unauthorized repair, modification, or disassembly
  • Normal cosmetic wear and normal battery aging over time
  • Loss or theft
  • Accidental damage (covered only under 3-Year Total Protection)

How to Make a Claim

It's simple, and there's no form to fill out:

  1. Email us at support@northaire.co
  2. Include your order number and a short description of the issue (a photo or short video helps us sort it fast)
  3. We'll confirm your coverage and get a repair or replacement moving

We reply within one business day. Support hours are Mon–Fri, 9am–5pm.

30-Day Money-Back Guarantee

This is separate from the warranty above, and it applies to every order.

Try the Northaire Go in your own space. If you're not satisfied for any reason, contact support@northaire.co within 30 days of delivery for a full refund.

Questions?

We're a real team and we're happy to help.

Email: support@northaire.co
Hours: Mon–Fri, 9am–5pm